If you are among those that do Not keep your Keypads plugged in for constant charging power, your batteries are almost (if not already) depleted down so that they don’t work properly. Typically, a fully-charged 1st Gen Keypad should last six to nine months on a single charge before needing a recharge. Many people use their Keypads while constantly plugged in, some do not and only utilize their Keypads off the internal battery. I makes me think what factors that both your Keypads have in common?įirst, I don’t know if you are using your Keypads with the electrical power adapter plugged into a house outlet or not. My assumptions are that you have 2 Keypads (since you’ve been using the plural word) and both your Base Station is 1st Generation like your 1st Gen Keypads. I don’t know all the troubleshooting procedures you accomplished alone or with the Ring Support assistance, so some of my ideas you may have already tired, so I hope I’m not going to say something that your already tried and it didn’t help. You’ve stated that you have already called and talked to Ring Support, but your issue still is present.
One of the keypads is about 6 feet from the base station. Also, the red connection light was on both keypads. Today, we tried multiple times to enter the code and finally used the app to turn off the alarm. Recently, our keypads have required multiple entries for the base station to accept the code.
It was working great for 10 months and recently started to degrade. I’ve tried moving the base station to every room in the house along with the keypads without success. Both keypads work occasionally, but only after many tries and the red connection light displays. I was only able to get it to arm once and now it’s in the same state. We then moved the base station to another room and the keypad connected. Then we couldn’t get the keypad reconnected. I called support and we went through quite a few troubleshooting steps including removing the keypad from the zwave network. One of the keypads is about 6 feet from the base station.Īfter that, I couldn’t get the keypad to arm or disarm the alarm, the red light was on. Today, we tried muliple times to enter the code and finally used the app to turn off the alarm.
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